CASE STUDY 5

Community Health Outreach
Program (South Carolina)

Community Health Outreach Program (South Carolina)

ORGANIZATION OVERVIEW

Type: Community Health Outreach Program

Location: South Carolina

Size: Serving 8,000+ patients annually

Mission: Improve health access, prevention, and chronic disease management through culturally responsive outreach

THE CHALLENGE

The outreach team spent hours making manual phone calls to confirm appointments, encourage follow-ups, and reach patients with chronic conditions.

Challenges included:

  • High no-show rates
  • Overloaded staff
  • Delayed patient follow-up
  • Difficulty tracking which reminders were sent

There was no shared system that respected each partner’s capacity while still allowing leadership to see the full picture.

GOALS & DESIRED OUTCOMES

The program wanted to:

  • Reduce no-show rates
  • Improve patient follow-up
  • Free staff from repetitive outreach tasks
  • Track patient engagement more accurately
  • Use AI to improve operational efficiency

SANDAI’S
APPROACH

SaNDAI introduced Agentic AI in a simple, easy-to-adopt way:

  • Built a Patient Outreach Agent that sends automated reminders

  • Integrated reminders with BI dashboards to track outcomes

  • Cleaned and standardized patient data to improve accuracy

  • Set up automated follow-ups for chronic care and preventive screenings

  • Trained staff to manage and monitor AI actions

THE SOLUTION DELIVERED

  • Automated SMS + email follow-up reminders

  • A dashboard showing patient engagement and follow-up rates

  • AI alerts when patients missed multiple appointments

  • A streamlined workflow that required minimal staff effort

THE RESULTS

Immediate increase in follow-up rates

Hours of staff time saved every week

Less missed outreach — AI handles what staff used to forget

Clear insight into which groups need more support

More consistent care for high-risk patients

IMPACT ON
MISSION

Improved follow-up means more patients are receiving timely care, reducing preventable complications and strengthening health outcomes across the community.

WHY THEY CHOSE SANDAI

They needed a solution that was simple for staff, effective for patients, and aligned with privacy and health regulations.

WHAT’S NEXT

SaNDAI is now building targeted outreach agents for chronic disease management and vaccination reminders.

CLIENT TESTIMONIAL

“Their AI reminders increased our patient follow-up rate almost immediately. What used to take us hours of phone calls now happens automatically — and with better results.”

— Population Health Coordinator